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Política de privacidad

This policy applies now. It covers the app and the website as they are today, including reels, comments, transcripts, invites, connected accounts, creator rewards, Squads chat, leaderboards, Earn and buying crypto through third-party providers. We update it and change the effective date whenever the product changes what it processes.

Agentic Labs LLC opera MemeSwap. Una dirección pública de cartera es seudónima, no necesariamente anónima, y la actividad en cadena es pública.

Datos tratados

Cuando solicitas datos o rutas, los servidores pueden tratar la dirección IP, la hora de la petición, información del navegador y del dispositivo, la red seleccionada, la dirección pública de la cartera, las tenencias de esa dirección pública, direcciones de token, parámetros de ruta, una transacción de Solana ya firmada enviada para su retransmisión y registros de seguridad. Si envías comentarios o nos escribes, tratamos el contenido y los datos de contacto que facilites. Nunca envíes una frase semilla ni una clave privada.

Notificaciones opcionales en iPhone

Las notificaciones de fondos recibidos están desactivadas por defecto. Si las activas, MemeSwap recibe un token de dispositivo del servicio de notificaciones push de Apple (APNs), su entorno de entrega y las direcciones públicas de tu cartera para redes EVM, Solana, Sui y TON. El servidor guarda esa asociación, las marcas de tiempo de registro y los contadores de fallos de entrega, junto con instantáneas de saldo que contienen identificadores de activo, cantidades, símbolos y cadenas. Consulta periódicamente a los proveedores de cartera por esas direcciones públicas, incluso con la app cerrada, para detectar aumentos de saldo. Apple recibe el token de dispositivo y el contenido de la notificación, incluidos el importe, el activo, la cadena y el identificador del activo. El texto de la alerta puede ser visible según los ajustes de notificaciones de tu iPhone.

Informes de fiabilidad en iPhone

En la app de iPhone, «Compartir informes de fiabilidad» está activado por defecto para carteras reales y puede desactivarse en Ajustes. En modo Demo no se envía ningún informe. Los informes contienen un identificador de evento aleatorio, la hora del evento, las versiones de la app y del sistema operativo, el entorno de red, categorías fijas de cierre inesperado, bloqueo o error, duraciones aproximadas cuando existen, e identificadores del binario y desplazamientos de código usados para localizar fallos. El cuerpo de estos informes no contiene direcciones de cartera, saldos, detalles de transacciones, claves ni frases de recuperación. Los informes se envían por HTTPS; los proveedores de alojamiento y red pueden tratar metadatos de conexión, como una dirección IP.

La app descarta los informes en cola con más de siete días. Desactivar el envío detiene los nuevos informes y solicita el borrado de los que estén en cola; los ya recibidos no se recuperan. El almacén de diagnósticos propio elimina los registros siete días después de recibirlos, con limpieza al arrancar el servidor y cada hora mientras funciona. Por eso la limpieza puede tardar hasta una hora más mientras el servicio está activo, o hasta el siguiente arranque. Este periodo es independiente del de analítica, registros de notificaciones, logs de infraestructura y copias de seguridad. El recolector usa identificadores temporales en memoria para el límite de tasa y no escribe direcciones IP de origen en su base de datos de diagnósticos. Apple controla cuándo están disponibles los informes de fallos del sistema operativo, así que la entrega no es necesariamente inmediata.

Datos locales del dispositivo

La app de iPhone crea o importa material de recuperación de cartera en tu dispositivo y guarda material cifrado de cartera en el Llavero de iOS. Las frases de recuperación introducidas en el flujo local de importación de la app y las claves privadas usadas para firmar localmente no se envían a los servidores de MemeSwap. Las direcciones públicas de cartera, las preferencias de la app y el estado del registro de notificaciones también se guardan en el dispositivo.

MemeSwap puede usar el almacenamiento del navegador para preferencias, estado de la incorporación, registros de carteras conectadas, identidad o créditos gratuitos del Arcade y traspasos con carteras móviles. Los traspasos de Phantom guardan la credencial de sesión de la cartera, el material de clave de cifrado de la dapp y el estado de las peticiones pendientes en el IndexedDB de este origen para poder completar las respuestas cifradas; estos datos permanecen en el dispositivo salvo que código malicioso o alguien con acceso al navegador los obtenga. El almacenamiento necesario da soporte a las funciones solicitadas; no lo describimos como consentimiento publicitario. Puedes borrarlo desde los ajustes del navegador, lo que puede restablecer el estado local.

Finalidad, comunicación y conservación

Tratamos datos para prestar las funciones solicitadas, prevenir abusos, depurar fallos, proteger el servicio y cumplir la ley. MemeSwap registra eventos de producto propios y acotados, como vistas de página, conexión de cartera correcta, solicitudes de cotización, envío o confirmación de transacciones y mensajes de error del cliente acortados y depurados. Los eventos de analítica propia se eliminan a los 90 días. Los parámetros de campaña pueden conservarse durante la sesión actual del navegador. Estos eventos no incluyen direcciones de cartera, hashes de transacción, importes operados ni identificadores publicitarios persistentes. Los proveedores de rutas, RPC, conectividad de cartera y alojamiento pueden recibir los datos necesarios para prestar sus servicios. Las direcciones públicas de cartera y los bytes de transacciones firmadas pueden enviarse a proveedores de RPC cuando usas las funciones de cartera o de relé. Los servidores de MemeSwap no recogen frases de recuperación ni claves privadas en los flujos aquí descritos. Los periodos de conservación de producción y los acuerdos con proveedores deben cerrarse antes del lanzamiento; los registros de seguridad deben guardarse solo el tiempo razonablemente necesario.

Opciones de notificación y conservación

Desactivar «Avisarme cuando lleguen fondos» en la app de iPhone, o usar su flujo de Eliminar cartera, solicita la eliminación del registro y de las instantáneas de saldo asociadas al token de APNs guardado actualmente en ese dispositivo. Si la solicitud falla, la app conserva ese token localmente y lo reintenta en un inicio posterior o cuando la cartera esté lista. Sin conexión, esto no es un borrado inmediato. Cambiar solo los permisos de notificación de iOS o desinstalar la app no envía por sí mismo esta solicitud.

El registro de notificaciones actual no caduca automáticamente. Los periodos de conservación de los registros de notificaciones, los logs operativos, las copias de seguridad y los datos en poder de proveedores aún no están cerrados; el periodo de analítica propia indicado arriba no se aplica a estos registros. Tras un cambio de token de dispositivo pueden quedar registros antiguos que requieran una revisión de borrado aparte. Escríbenos a [email protected] sobre los datos que controlamos. Nunca envíes una frase de recuperación ni una clave privada.

Recuperación de la cartera de escritorio

En tu Mac, la herramienta de recuperación trata credenciales de cartera en texto claro del Llavero de macOS solo para crear o restaurar una copia de seguridad cifrada; las credenciales en texto claro no se suben. La copia .msrb cifrada es almacenamiento bajo tu control: eliges dónde guardarla, incluida una carpeta cifrada en la nube. Agentic Labs no tiene custodia ni capacidad de recuperación de esa copia ni de su frase de recuperación.

El flujo de recuperación de escritorio no envía analítica, peticiones de recuperación remota, frases, claves privadas ni el contenido del archivo de copia a Agentic Labs. Los datos de la sesión de recuperación se mantienen solo en memoria durante el flujo local activo y se borran al terminarlo.

Tus opciones y derechos

Puedes desconectar carteras, borrar el almacenamiento local y solicitar acceso, corrección o supresión de los datos que controlamos, con las excepciones legales aplicables. MemeSwap no puede borrar los registros públicos de la blockchain. Los derechos varían según el estado de EE. UU.; contáctanos y verificaremos y responderemos según corresponda. Las reclamaciones pueden enviarse por el mismo canal.

Seguridad, menores y cambios

Aplicamos salvaguardas razonables, pero ningún sistema está libre de riesgo. MemeSwap no está dirigido a menores de 18 años. Los cambios sustanciales actualizarán la fecha de entrada en vigor.

Reels and what you post

When you post a reel we process the video, its thumbnail, the caption, the token it is about, the time it was recorded and uploaded, and a hash of the file. Reels, captions, comments, likes, follows, shares and view counts are public. Anyone can see them in the app and on the website, and every reel has a public share page. Your public wallet address is shown alongside everything you post.

What is said in your video

Every reel is transcribed so that it can be searched and screened. Transcription runs on our own machine using a local speech-to-text model. The audio is extracted to a temporary file, transcribed, and that file is deleted when the job finishes. No audio and no video is sent to any third party for this. The resulting transcript is stored with the reel, is used for search and safety screening, and part of it may be shown publicly on the reel.

Safety screening

Before a reel is published we screen it. We hash the file to detect re-uploads, sample a small number of frames and score them with a local model for adult content and graphic violence, and check the caption and transcript against the posting rules. The scores are stored with the reel so that a human reviewer can see them. All of this runs on our own machine. A reel that does not clear the screen is held for a person to review and is not published in the meantime.

Contacts

If you use invites, the app reads the address book on your phone so it can show you who to invite. Your contacts are not uploaded, are not sent to our servers, and are not matched against our users. They stay on the device. You can refuse the permission and the rest of the app works normally.

Connected social accounts

If you connect a TikTok or Instagram account we receive an access token from that provider and your handle on it. The token is stored encrypted and is used only for what you connected it for. Disconnecting deletes the token, and so does deleting your MemeSwap account.

Creator rewards

If the creator rewards programme is running and you earn from it, we keep a record of what was earned, for which reel, and when. Payments are made on a public blockchain and are therefore public. Any tax on what you earn is yours to handle; we do not withhold and we do not give tax advice.

Moderation and legal records

When content is reported, removed or restored, we record the decision, who made it and when, in a tamper-evident log. If someone sends us a legal removal request about your content we record that request and what we did about it. Some of these records are kept even if you later delete your account, for the narrow reasons listed below.

Squads chat

If you join a Squad or a token room you can post chat messages. We store each message with your profile, the room, the time it was sent and a hash of the message used to recognise a repeated send. Other members of the room see your messages and your public display name. Message text is kept for 30 days: after that the text is emptied from our database and only an empty record of the message and that hash remain, so replies and reports still line up. You can delete your own message at any time.

Before a message is posted it is checked automatically for slurs, abuse, scams and unsafe links. A message that fails the check is not stored; we log only the category it failed on, never what was written. The first time you post you are asked to accept the community rules, and we record which version you accepted and when.

Reports and blocks

You can report any chat message. We record the message, who reported it, the reason and the time. A message you report disappears from your own view straight away. When three different people report the same message it is hidden for everyone until a moderator reviews it; the moderator can see the reported text and the reports, and decides whether to remove it. Moderation decisions are recorded as described under Moderation and legal records.

You can block or mute another member. We store that choice against both profiles. Blocking hides each person's messages from the other and ends any follow between you; muting hides their messages from you only. You can undo either at any time. The person you block is not notified.

Leaderboards

The Earn leaderboards are public. They rank traders, Squads and Commanders by volume, realized profit and loss, number of trades and earnings over a day, week, month, year or all time. A leaderboard row shows your public display name, or a shortened wallet address when you have no public profile, together with those figures. They are computed only from trades made through MemeSwap. Your trades are already public on the blockchain; the leaderboard adds the ranking. If you delete your MemeSwap account your address is kept off the leaderboards permanently, as described below.

Earn and payout records

Earn pays a fixed share of the fees on real trades made through MemeSwap. To calculate and pay it we keep a record of each qualifying trade (wallet address, token, amount, fee and time), the credits it produced, the weekly settlement and each payout, including the transaction hash. Payouts are made on a public blockchain and are therefore public. These are financial records: we keep them for as long as tax and accounting law requires, which can be longer than your account, and deleting your account does not erase them.

Before a payout above the reporting threshold we need tax and identity checks. These are run by a separate verification provider: your name, date of birth, address, tax identification number and any ID images go to that provider and stay with it. MemeSwap keeps only the result, such as which tax form was provided, whether the tax number matched, the sanctions screening result, the provider's reference and the date you agreed to electronic delivery of tax forms. Any tax on what you earn is yours to handle; we do not give tax advice.

Sign in with Apple

If you use Sign in with Apple to create a MemeSwap profile, we receive a token from Apple and store only the opaque identifier Apple gives us for your account with MemeSwap, linked to your profile and the wallets you prove you own. We do not store your name or email address from Apple. When you delete your MemeSwap account we delete that link and ask Apple to revoke MemeSwap's authorization, so the app no longer appears as connected in your Apple Account settings.

Buying crypto through a provider

If you choose to buy crypto in the app or on the website, the purchase is made with an independent provider: MoonPay, Transak, Stripe or Coinbase. The provider is the seller, runs its own identity checks, takes your payment and sends the crypto to your own wallet address. It processes your personal and payment information as an independent controller under its own privacy policy and terms, not on our behalf. MemeSwap passes the provider the receiving wallet address, the network, the asset and, if you entered one, the amount, and opens the provider's own checkout page. We do not receive your card or bank details, your identity documents or the results of the provider's checks. We may receive the status of the order so the app can show it.

Deleting your MemeSwap account

In the app: Settings, then MemeSwap account, then "Delete my MemeSwap account". You are asked to type DELETE, and you are shown a receipt of exactly what was removed.

Your wallet is not your MemeSwap account. The private key is in your phone's Keychain and your balance is on public blockchains. We have never been able to read, move or delete either, and deleting your account does not try to. Removing the wallet from the device is a separate action in the same screen, and only your recovery phrase brings it back.

Deleting the account removes your reels and the stored video files, your comments, likes, follows, blocks, views and shares, other people's likes and comments on your reels, your avatar, your profile and display name, your connected accounts and their tokens, your push registrations and balance snapshots, your invites, your swipe history, every Squads chat message you wrote (erased, not only hidden) and your reactions in Squads, your community rules acceptance, and your Sign in with Apple link, after which we ask Apple to revoke MemeSwap’s authorization. Earn and payout records are financial records and are kept as described above. Sessions and delegate keys are revoked first, so nothing already in flight can write afterwards.

Four things are deliberately kept, and the receipt names each one:

• Content under a legal or moderation hold: a reel we are legally required to preserve, or a reel or comment under an unresolved report of illegal material. Kept with your address replaced by the word "erased".
• An unresolved report you filed about somebody else, kept the same way, so that deleting an account cannot be used to empty the moderation queue.
• Your strike and suspension record, which keeps your address. Without it, a suspended account could be deleted and recreated with a clean record, which would make the suspension meaningless.
• One otherwise empty row holding your address and an opt-out flag, which is what keeps the address off the leaderboards permanently. Your address is something the blockchain already publishes about every transaction you have ever made.

A reel that a reviewer merely hid, as adult content or as spam, is not kept, and neither is one still waiting in the review queue. There is no legal duty to keep either, so keeping them would be retaining exactly the data you asked us to erase.

Anonymous product counters, which record only a day, a step and a count and contain no address, device or install identifier, are not affected because there is nothing in them attributable to you.

Phone calls and text messages

Agentic Labs answers its business line, (737) 899-4170, and its receptionist number with an AI assistant. When you call, we process your phone number, the call time and length, a transcript of what is said, any voicemail recording, and the details you give us, such as your name, company, reason for calling and callback number. Speech-to-text and text-to-speech run through our telephony provider, Twilio, and the transcript is processed by an AI model provider to produce replies and a summary. Call records are used only to handle your call and follow up, and are emailed to our support inbox.

If you text our number, or ask during a call to receive a text, we process your phone number and the messages exchanged to reply and follow up. Message frequency varies. Reply STOP to opt out at any time and HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party, except the service providers that deliver the messages. Call and text records are kept for up to 24 months, unless a longer period is required by law. Contact [email protected] to request access or deletion.

Contacto

Privacy requests: [email protected].